Refund policy
Wholesale Returns & Warranty Policy
1. No returns of saleable stock
Wholesale orders are final. We do not accept returns of saleable products for change of mind, overstock or unsold inventory.
2. Transport damage
Products damaged in transit must be reported within 48 hours of delivery as set out in our Shipping Policy. Once the claim is confirmed, we send the replacement parts or a replacement unit, or issue a credit, at our choice.
3. Manufacturing defects and warranty
Every product carries the standard 30-day Freddo warranty against defects in materials and workmanship, counted from the date your customer buys it from you, provided that date is no later than 6 months after we delivered the product to you. Batteries and chargers are covered by the same 30-day warranty. The warranty covers replacement of the faulty part; a maximum of one (1) replacement vehicle is provided per warranty.
After the warranty, genuine spare parts (batteries, chargers, motors, control boards, remote controls and more) can be ordered from us. The Freddo Extended Warranty is only available on products bought directly at freddotoys.com and freddotoys.ca, not on products sold by dealers.
To make a claim, email support@freddotoys.com with your order or invoice number, the product and colour, a description of the problem and photos or a short video. We will send replacement parts free of charge, with troubleshooting help, or, if the product cannot be repaired, authorize a return for replacement or credit.
4. Return authorization (RMA)
Do not send anything back without an RMA number. Products returned without an RMA may be refused. Authorized returns must be packed in the original box with all parts and accessories.
5. Not covered
- Water or moisture damage (rain, puddles, snow, washing with a hose).
- Misuse, overloading, modifications or non-original parts.
- Normal wear and tear (tires, plastic scratches).
- Batteries damaged by deep discharge or improper charging.
- Spare parts orders, which are final sale.
6. Credits
Approved credits are applied to your next order or refunded to the original payment method.